Fees & Questions?
Homeowners are often unclear how to work with an interior designer. Here are the answers to some of your most pressing questions.
WHAT IS FULL SERVICE INTERIOR DESIGN?
Full-service interior design is for the client who wants to outsource everything:
- Sourcing of Products
- Process Management
- Communication with the Trades
All of the above are parts of the interior design process and will be included in the budget we refer to as your investment.
First of all, we want you to know that we strive for all of our projects to be a good fit for everyone involved before we are willing to commit. We know that you want the best service and to have an excellent experience from end to end, and we know that we can provide it as a full-service interior design team. That’s where we really hum – just read our reviews! We also strive to be transparent with fees and to provide line-item pricing on products along with your design presentation. Our pricing is inclusive of all the elements we mention above.
Secondly, we also want you to understand that our primary source of revenue is not fees. Through our partnership with DDSI, we enjoy to-the-trade wholesale pricing with over 130 suppliers in the textiles, home furnishings, and décor industry. Many of them are located in North Carolina. We buy wholesale and sell retail similarly to home furnishings and décor stores. However, we are only sourcing and ordering for you. We do not carry overhead inventory, and importantly, we do not shop at retailers on your behalf, either in person or online.
So, when we determine your product budget at the beginning of the project, please know that you will be purchasing directly from Palmer Kay Design. We are focused on the best quality available for each price point, and categorize our supply partners as good, better, best in terms of their offering.
COMPLIMENTARY DESIGN CONSULTATION
After we have an initial twenty-minute discovery phone call, and it’s mutually decided to move forward with up to a two-hour in-depth design consultation, we schedule your appointment. We hope that the discovery call revealed enough about us that you felt comfortable inviting us in as the appointment is not an extended meet and greet or a time for us to provide design “advice”. It is a working meeting where we will take a home tour, discuss your needs in greater depth, discuss the budget guidelines within which you are working, and our process to successfully meet and exceed your goals.
If we mutually decide to move forward, most times the Fee Agreement is signed, with the fee due at that time. If the project is complex, we may need time to determine the fee based on the full scope.
If third parties such as General Contractors, Painters, or Electricians are required for the project, it will be discussed with you, and ultimately, you will contract with the trades directly. We do not employ, subcontract, or manage the trades – we communicate and work with them.
FLAT FEE AGREEMENTS
Determining a fee arrangement is not always possible by the end of the design consultation meeting as it may, depending on the scope of the project, take some research. However, regardless of when the agreement is signed, you will know your fee on that date, and it will not change unless the scope changes and a new fee is agreed upon. We work on flat fees, and there simply won’t be any surprises.
At the point of signing your Fee Agreement, we will have agreed upon your investment level for the project, and unless you decide to upgrade your product choices, we won’t exceed the agreed upon amount.
We make a point of being very transparent with any non-product costs that you may incur with electricians, wallpaper hangers, painters, general contractors, and the like. Palmer Kay Design does not employ or manage the trades, and you will contract with them directly. Once the contract is in place, we will communicate with them regarding your project throughout the entire process.